We are very happy to share with you that on June 22nd the Eastern Ontario Health Unit (EOHU) informed us that the most recent outbreak of COVID-19 at Pinecrest has been declared OVER.

It is thanks to the tremendous efforts of our entire care team, the support of our family partners, and the help of the broader community and our healthcare partners that we have been successful in the battle against this virus at Pinecrest.

We know that with the change in our outbreak status, you will no doubt hope to visit with your loved ones very soon. We are now working through the details and revising our policies and protocols to ensure alignment with the directives of the Ministry and Public Health to allow this to happen at our home.

Our priority going forward is to ensure that our home remains free of COVID-19 and continue to protect the health and safety of our residents, staff and their loved ones. If you ever have any questions for us regarding the care of your loved one, the measures we have put in place, or would like to share your feedback on our response protocols, please don’t hesitate to get in touch with us through the contacts below.


New for families – Regular updates for families can be accessed below on this website.

This family newsletter is sent by email and mail to the family member identified as the key contact for each resident.

Families with questions should please contact the home at or email at

Media and other public inquiries please contact Southbridge Communications:

Family Updates